The registration and order forms require users to provide contact information (such as name, e-mail and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account or credit card numbers). This data is stored for use in our accounting, billing, marketing communications and analysis.

Contact information is used to process and despatch orders and to send information about our company. The customer’s contact information is also used to send promotional material to our customers and to get in touch with the customer when necessary. Users may opt-in or opt-out of receiving future-mailings and telemarketing activity. (See contact details below)

Unique identifiers (such as username and password) are collected from web-site visitors to verify the user’s identity.

Users may be asked when registering to state their particular areas of interest or speciality in order for us to display content that we feel may be of particular interest to them. Data is also used in our mailing, e-mail and telemarketing activities to provide information to our customers and potential customers on the products and services we offer across the group.

Contact data (including name, address, e-mail address and telephone or fax number) may, in certain circumstances, be provided to third parties for the purposes of satisfying order requests. For example, large or uncommon items may not be held in stock in which case goods may be ordered by us directly from the manufacturer on behalf of our customer. The goods will then be shipped directly from the manufacturer to our customer requiring the transfer of contact data (note that this will not include other, e.g. financial, data).

Financial information that is collected is used to verify the user’s qualifications for registration and to bill the user for the products and services they have requested.

Data Access
You have the right to access the data we hold against your records. We will supply this within 40 days of the request being received by us, for a nominal charge of £10 per access request. To request access please write to us at:
Doctors Orders Limited
2 Thealby Gardens,
DN4 7EG, UK.

Links to other web-sites
This site may contain links to other sites. Doctors Orders Ltd is not responsible for the privacy practices or the content of such web-sites.

Contact Details
You can change your preferences in My Account.
You can send an e-mail to
You can send mail to the following postal address:
Doctors Orders Limited
2 Thealby Gardens,
DN4 7EG, UK.
And/or you can call: 0808 1680249
If you have any questions about this privacy statement, the practices and procedures of the Company, or your dealings with this web-site, please contact:

Privacy Statement
Doctors Orders Ltd is committed to maintaining the security and privacy of our customers’ data. This privacy statement details the kind of information we may collect and the uses to which it will be put.

Web-site Security
We take security seriously. Our site is hosted by one of the leading business security and business continuity providers in Europe. The hosting environment has the highest standards of service continuity, physical and logical security and performance levels, whose main operating parameters and security devices are subject to 24/7 monitoring with all the appropriate escalations in the event of alarms.

Information Automatically Logged
Each time a user visits our site, certain data will be recorded for commercial purposes. It is important to note that this data will not be associated with personal contact data or any other data that may identify an individual and will be used solely for the purpose of improving our marketing efficiency and our service to our customers.

The data recorded may include:
 Pages visited, including exit pages
 Products ordered
 Average order value
 Search terms used
 New versus repeat customers
 General geographic information
 Type of browser used

We may also use your IP address to help diagnose problems with our server and to administer our web-site.

Third-Party Access to Data
No personal data will be shared with any third-party without prior express authorisation of the customer concerned except where exemptions to the Data Protection Act (1998) apply. Under such circumstances we may be required to divulge some or all of a user’s data.

Data Protection & Data Security
Doctors Orders Limited is the Data Controller as specified in the Data Protection Act (1998). Data is maintained under the provisions of the Data Protection Act (1998), our registration number is 5644043. We may contact you from time to time to verify and update the data we hold on your records. Registered users may also edit their own data as detailed below.

Registered users will require a user name and password to log-in to their account. It is the responsibility of users to maintain the security of their log-in details. Under no circumstances should log-in details be shared with a third-party. Doctors Orders Limited cannot be held responsible for security breaches resulting from unauthorised access through users sharing their log-in details or allowing third-party access to those details.

Cookies are used by our web-site software.

What are “Cookies” and “Web bugs”?
Cookies are pieces of information that we transfer to your computer’s hard drive through your web browser when you are viewing the web-site. These pieces of information allow the web-site to act on information that will make your use of the web-site more rewarding. We use cookies to enable our system to recognise your browser and to provide features such as easier login and greater security and for storing information about you between visits.

The ‘help’ portion of a toolbar on most browsers will tell you how to protect your browser from accepting new cookies, how to have the browser notify you when you receive a new
cookie, or how to disable cookies altogether. However if you turn cookies off you won’t have access to some of the features that make the Web-site more efficient and services may not function properly.

Web bugs are minute images (commonly 1 pixel x 1 pixel to be exact) that transmit data on use of the internet back to a computer specified by the web bug. Information fed back by web bugs is often similar to the sort of information you will find in a cookie, such as the sites that you have recently visited and potentially the characteristics of the machine that you were using. You can find out more about web bugs by visiting

Registration, Order Forms, & Contact Data
In order to purchase any goods from our web site, it is necessary for all customers to register as users. Only General Practitioners currently practising in the UK or their appointed representatives (e.g. GP Practice Managers, practice nurses, practice administrators) or other medical professionals (eg paramedics) will be eligible to register as users of this site and able to make purchases. This situation may change in the future as we may open up sales to other sectors.


In this agreement, the ‘Web-site’ means the Doctors Orders Limited web-site at, a private limited company which is registered in England under company number 5644043 with its registered office at 2 Thealby Gardens, Doncaster, DN4 7EG.

Doctors Orders Limited is committed to protecting your privacy and developing technology that gives you a safe on-line experience. This Privacy Policy applies to the Doctors Orders Limited Web-site and governs data collection and usage. By using the Web-site, you consent to the data practices described in this policy.

The Web-site is operated by Doctors Orders Limited
2 Thealby Gardens, Doncaster, DN4 7EG, UK. Please address enquiries by post to that address, or by e-mail to or by telephone to 0808 1680249.

The Doctors Orders Limited site may link to other sites which will not be covered by the Doctors Orders Limited privacy policy. You should check the privacy policy of each site before providing information to it.

Information you give us:
We receive and store any information you enter on the Web-site or give us in any other way. You provide this information when you search, participate in discussion forums, or communicate with us by phone, e-mail or otherwise. As a result of those actions you might supply us with such information as your name, address, postcode, date of birth, gender, information on how you use our services (such as type, date and time, as well as information on your browsing activity when visiting the Web-site) and any other information with respect of your use of the Web-site or our services. We might also ask for other specific information from time to time.

We use the information you provide for such purposes as responding to your requests, customising future use of the web-site for you, improving the Web-site and communicating with you.

Automatic information:
We receive and store certain types of information whenever you interact with us. For example, like many web-sites, we use cookies and in the future we may also use web bugs. This technology allows us to obtain certain types of information when your web browser accesses the Web-site. Third parties might also do this on the Web-site. Examples of information we collect and analyse using technology which is not readily apparent include the Internet Protocol (IP) address used to connect your computer to the internet; log-in; e-mail address; password; computer and connection information such as browser type and version, operating system and platform; the full Uniform Resource Locators (URL), click stream to, through and from the Web-site, including date and time; cookie number; pages viewed or searched for; your site history, and phone number used to contact us. A number of companies offer utilities designed to help you visit web-sites anonymously. We want you to be aware that these tools exist.

Does Doctors Orders Ltd share the information received?
Doctors Orders Ltd collects and uses your personal information to operate and deliver any services you have requested. Doctors Orders Ltd will not sell, rent or lease user lists to third parties. You consent to use of any personal details you give for internal administrative purposes, for marketing, and for release to third parties either for gain or without charge. Doctors Orders Ltd will at all times adhere to the data protection principles outlined in the Data Protection Act 1998. Additionally you acknowledge that Doctors Orders Ltd might sell or buy other assets or that someone else may take over the running of this site. The legal status of Doctors Orders Ltd or its ownership could also change. In this type of transaction, customer information generally is one of the assets transferred. You acknowledge that your data could be transferred as part of the process and consent to that. Doctors Orders Ltd does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.

We will also give out personal information as required by law, for example to comply with a Court Order, to enforce our Access Agreement and other terms and conditions or to protect the safety and security of users on the Web-site.

If you give fax, phone or e-mail details you authorise Doctors Orders Ltd or our associates to contact you using that method. If you decide that you no longer wish us to communicate with you, or the details we hold on you change, or you decide to register with the Telephone Preference Service or Fax Preference Service in the UK or any equivalent you agree to tell us to enable us to update our records.

How secure is information about me?
The security of all personal data is of the utmost concern to us. We take technical, contractual, administrative and physical steps to protect all of the user information we hold. Despite this no system is 100% secure and you acknowledge that the information you give us is at risk.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log-out when using a shared computer (such as in an internet café or college) and take steps to make sure your personal information has not been stored by that computer or a network connected to it.

What choices do I have?
The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.

You can visit sites on the internet that will tell you more about web bugs and what to do about them. There are products which allow anonymous browsing.

Conditions of Use
This agreement is governed by the laws of England, where Doctors Orders Ltd originates. You consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of the Web-site. Use of the Web-site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

By continuing to use the Web-site you agree that you have read the Access Agreement and that you agree with all of its contents. This agreement and the Access Agreement may be altered and for this reason you should regularly visit the Privacy Policy on the Web-site as the current version will be binding upon you. If you require any assistance please contact us on 0808 1680249 or e-mail us on